Privacy and Cookies
Welcome to www.megadispatch.com.ng, a proprietary website/software of Mega Dispatch Company.("Mega dispatch", "we", "us"). We are a platform connecting dispatch riders with individuals and buisnesses who need delivery services. By using this platform, you agree to be legally bond by this terms and conditions. If you do not understand any of this agreement, please contact us at info@megadispatch.com.ng. We would be happy to guide you through.
1. Document Version Control
This Notice is subject to change and consequential review based on legislative changes, need or in response to changes in our working arrangements. Any changes to this Notice will be approved by the authorized officers.
2. Why we collect your Information
2.1. We colloect information about you to enble us to:
2.2. To process and fulfill your order or delivery requirement.
2.3. To communicate with you regarding our services, updates, or promotional offers.
2.4. To improve and customize our services to better meet your needs.
2.5. To comply with legal obligation and enforce terms and condition.
2.6. To develop, improve, enhance, modify, add to and futher develop our services.
2.7. To Verify you, your identity, that te data provided is credible and prevent fraud.
2.8. To enable te detection or prevention of fraud and for your protection.
2.9 To provide customer support to you
3. How we collect your personal information
3.1. We collect information directly from you as well as automatically through your use of our Services, and in some cases, from third-parties subject to your authorisation.
3.2. When you fill out a form, participate in a contest or promotion, request customer service, or otherwise communicate with us we need your information to understand your needs and to provide relevant services to you.
3.3.We may also receive information about you from other sources and combine that information with the information we collect directly. Examples of information we may receive from other sources include: updated delivery or payment information used to correct our records, purchase or redemption information, as well as customer support and enrollment information..
4. Consent
We primarily collect information about you to enable us to:
You accept this privacy notice when you click on the “accept” button to opt-in and use our Platforms, use our Services, features, technologies, or functions offered on our website, digital platforms or visit any of our offices for official or non-official purposes. If you otherwise decide to opt out, you can do so by reaching out to us on support@megadispatch.com.ng. This privacy notice governs the use of the Mega Dispatch Services and if you are not comfortable with us processing your data, you may not use our Services.
5. What personal information do we collect about you
We collect only the information essential for you to create an account with Mega Dispatch and use our Services.
The information we collect includes:
5.1. your personal information in relation to your account such as your name, age, gender, address, location, email address(es) and mobile contact number. We may also collect the name, location, phone number and other information about third parties related to you or their use of our services if you provide that information to us;.
5.2. details relating to when and where you request our Services and the details of any orders made or received by you in relation to our Services, including your geographical location.
5.3. details of the device on which any of our Platforms or application has been installed or accessed on, which may include your operating system and versions, unique device identifiers, serial numbers, mobile network and Wi-Fi information;
5.4. personal information collected and held via financial or third-party payment systems about the payment mechanism or method that you might use (including credit card details) and the payments you may make for our services or other goods or services you request or receive that are related to the services we provide
5.5. if you use social media to interact with us or other services provided by third parties through the Mega Dispatch, any information that you allow the social media platform and/or the other third-party site to share with us;
5.6. any address that you may use, for delivery services;
6. Your social media use
Mega Dispatch uses third-party websites such as Facebook and Twitter for interactive information sharing and to connect with Users. We recommend you to read any terms and conditions (including any privacy statements or policies) that apply to any third-party web service relating to the handling and management of your personal information as they may use your personal information in ways and for purposes that are different from the way Mega Dispatch uses and processes your personal information.
We encourage you to keep your personal information confidential by contacting them through direct or private messages, email or the customer service hotline.
7. Surveys
We may request that you complete a survey to allow us have a better understanding of our Services and to improve them. If you choose to participate in any optional survey, we may collect demographic information about you, including age, marriage status, ethnicity, profession and income, and which could include your sensitive information. We may also collect information about the way you use our Services, and your experiences with it. By participating in any survey, you consent to our collection and use of the information you provide in accordance with this privacy notice.
8. Disclosures of your personal information
8.1. Mega Dispatch will not sell or rent your information to third parties. However, we may disclose your information: for any of the reasons outlined in section 13 below and related purposes which would be reasonably expected by you; to related bodies corporate, business partners and service providers or vendors we engage such as customer service providers, to help us provide our Services or conduct data processing on our behalf. These entities may be located and operate overseas. Except where an exception under the Nigerian Data Protection Regulation Legislation applies; subject to any limitations in your information permission and settings, we may share your information for our everyday business purposes, such as processing your orders and delivery purposes; with your consent and direction or as otherwise required by law.
8.2. Mega Dispatch will comply with its obligations under the relevant privacy law in relation to any such disclosures, including using reasonable commercial efforts to ensure that such third parties only use your personal information as reasonably required for the purpose of disclosure and in a manner consistent with the privacy legislation. For example, (where commercially practicable) by including suitable privacy and confidentiality clauses in our agreement with those third parties.
8.3 Your privacy and information permissions and settings can be updated at any time on the Mega Dispatch software when you are logged into your account.
9. Storage and Security
We protect your information using physical, technical, and administrative security measures to reduce the risks of loss, misuse, and unauthorized access. personal information we collect on servers in electronic databases and managed by our related entities and/or service providers.
We have put in place suitable physical, electronic administrative procedures and measures to safeguard and protect the information about you that we collect, and to reduce the risks of loss, misuse, disclosure, alteration and unauthorized access to your personal information within our custody. Personal information and associated data stored on servers is encrypted and is stored through data isolation technology. We limit access to personal information to individuals within our employ or that of our related entities or contracted service providers who we believe reasonably need access to such information to provide products or services to you, or to us, or in order to perform their duties. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centres, and information access authorization controls. To prevent unauthorised access to your information, we have implemented strong controls and security safeguards at the technical and operational levels. Our website uses Secure Sockets Layer (SSL) to ensure secure transmission of your Personal Data. You should see the padlock symbol in your URL address bar when browsing through our website. The URL address will also start with https:// depicting a secure webpage. SSL applies encryption between two points such as your PC and the connecting server. Any data transmitted during the session will be encrypted before transmission and decrypted at the receiving end. This is to ensure that data cannot be read during transmission..
10, Information about your Personal Information
10.1. You may make any of the following requests in respect of your personal information within our custody: confirmation that we hold and use personal information about you; access to the personal information we hold about you provided that such requests are made in compliance with the Freedom of Information Act and other relevant enactments; correction of or updates to the personal information we hold about you; anonymisation, blocking or erasure of your personal information that is no longer necessary in order for us to provide services to you or no longer necessary for our normal business operations and activities; data portability. In some circumstances, you may, by express request ask us to provide a third-party service provider with a copy of the personal information we hold about you in a structured, machine-readable and commonly used format (as selected by us), or otherwise in accordance with the requirements of the applicable law; deletion or erasure of personal information we hold about you, where we relied on your consent to use your personal information unless an exception applies, such as where we are required to retain such information to comply with our legal or regulatory obligations.
10.2. Users can also delete their account from the Mega Dispatch. If you delete your account, we will retain your personal information in accordance with our record keeping policies and obligations as an online directory and delivery services facilitator (as applicable).
10.3. Mega Dispatch may retain your personal information after you have requested us to delete or de-identify your information if: there is an unresolved issue relating to your account, such as an outstanding credit on your account or an unresolved claim or dispute; we are required to by any applicable law; and/or necessary for our legitimate business interests, such as fraud prevention and enhancing users’ safety and security.
10.4. When personal information is no longer required, we will take reasonable steps to delete the personal information from our systems or de-identify the personal information.
11. Changes to our privacy notice
From time to time and for any reason, we may revise and update our privacy Notice and our information handling practices. Our Privacy Notice is available in the Mega Dispatch software and website.
If we make significant changes to our privacy Notice, we will notify you of the changes through the Mega Dispatch software or by other means, such as email. We may also amend this privacy Notice at any time by posting a revised version on our website or mobile application. The revised version will be effective 7 days after publication. We encourage you to review this Privacy Notice regularly to ensure you are familiar with any changes.
12. Communication
The Mega Dispatch Platform allows you to contact us via call or message anonymously once the delivery has been made. If you use this functionality, Mega Dispatch will record all communications (voice and text) made and received through the Mega Dispatch Platform for safety, monitoring and quality assurance purposes, fraud prevention, and for analytical purposes in order to improve our services, including our customer service, policies and procedures and/or to investigate and deal with disputes and complaints. By using this functionality you consent to Mega Dispatc recording and using these communications as stated in this Privacy Notice.s
13. How we make use of your personal information
The purpose of collecting your personal information is to give you efficient, enjoyable and secure Service. We may use your information to:
13.1. provide our Services to you;
13.2. communicate with you;
13.3. notify you of any important information or content that you may be interested in;
13.4. for research and development;
13.5. ensure and enhance the safety and security of Users and relevant third parties;
13.6. for customer support services such as facilitating responses to your enquiries or complaints;
13.7. conduct marketing, promotions and advertising activities;
13.8. fulfil our obligations or claim our rights in legal proceedings;
13.9. facilitate communications between Users;
13.10. authenticate Users;
13.11. investigate and prevent possible fraud and illegal activity;
13.12. process and facilitate payment for services facilitated by us;
13.13. deal with disputes and complaints;
13.14. comply with laws, regulations and rules, including assisting government agencies and law enforcement investigations;
13.15. contact you at any time through your provided telephone number, email address or other contact.
14. Document version control
This Notice is subject to change and consequential review based on legislative changes, need or in response to changes in our working arrangements. Any changes to this Notice will be approved by the authorized officers
15. Governing law
This privacy notice is made pursuant to the Nigeria Data Protection Regulation 2019 and other relevant Nigerian laws, regulations, or international conventions applicable to Nigeria. Where any provision of this Notice is deemed inconsistent with a law, regulation or convention, such provision shall be subject to the overriding law, regulation or convention.
This privacy notice applies to any User of the Services provided by Mega Dispatch, and to anyone else who contacts Mega Dispatch or otherwise submits information to Mega Dispatch.