Understanding Our

Terms And Conditions for Mega Dispatch

By using our courier dispatch services, you agree to these Terms of Service and are legally bound by them. If you do not agree to these Terms, you should not use our app, website, or delivery services.

• Eligibility: Our services are offered to users (individuals or businesses) who can form a binding contract. You represent and warrant that you are at least 18 years old (or have the legal capacity to contract) and that you are authorized to use the payment methods provided. “User” means any natural person or legal entity registered with us who accesses the Service. You are responsible for maintaining the security and confidentiality of your account (including login details and payment information) and for all activity that occurs under your account. You may not transfer your account to anyone else.

Description of Services

Our Service provides on-demand courier pickup and delivery of packages within Nigeria. We facilitate a platform connecting users (individuals or businesses) with delivery riders or third-party courier partners for the transport of goods. When you place a delivery booking (e.g. via our app or website), we will attempt to assign a courier to pick up your package at the origin you specify and deliver it to the destination you designate. For example, if you request an immediate delivery, the assigned rider will pick up your goods and deliver them to the address communicated through our platform. Delivery times may vary by location, service option (e.g. same-day vs. express), and courier availability. You agree to provide complete and accurate pickup and delivery details and to cooperate with the courier (for example, being present at the pickup location). We do not guarantee the availability of a courier at any given time; if we cannot assign a courier to fulfill your request, we will notify you and may cancel the booking.

Booking and Delivery Process

To request a delivery, you create a booking through our app or website by entering the pickup location, destination, package details, and any required instructions. All information you provide must be accurate, complete, and kept up to date. You are responsible for confirming that the pickup and drop-off addresses and the contents of the package are correct before submitting an order.

• Courier Assignment: After you submit a booking, we will try to assign a courier. If a courier accepts the job, they will arrive at the pickup location and pick up your package. If you selected an immediate delivery option, the courier will pick up your goods and deliver them directly to the designated address. If you selected a scheduled or same-day delivery option, the courier may collect your package and deliver it within the agreed timeframe, possibly picking up other orders on the way. Delivery routes and timing are at the discretion of the courier, subject to our service options.
• Delivery: Upon pickup, the courier will transport and deliver the package to the drop-off address you specified. You or your designated recipient must cooperate with the courier (for example, by signing for the delivery if required). Once delivered, the transaction is considered complete.
• Cancellation: You may cancel a booking through the app or by contacting customer support, but cancellation fees may apply if a courier has already been dispatched. If we cancel a booking because no courier is available to fulfill it, the booking will be terminated (see Refund Policy below).

User Obligations and Conduct

As a user of our Service, you agree to:

• Account Security and Honesty: Maintain the confidentiality of your account credentials and be responsible for all actions taken under your account. Provide true, accurate, current, and complete information when using our Service (e.g. correct names, addresses, package descriptions).
• Lawful Use: Use the Service only for lawful purposes. You will not use our platform to arrange for the transport of any unlawful, prohibited, or restricted items. For example, you must not send illegal substances, explosives, flammable materials, weapons, or other dangerous items. Your package contents are subject to inspection by couriers if there is reasonable suspicion of illegal or hazardous material.
• No Misuse: You agree not to interfere with the Service or impair its operation. Do not spam, harass, or engage in fraudulent or harmful behavior while using the Service. You may not allow others to use your account, nor may you attempt to download or copy any part of the Service (including our app or content) without permission.
• Compliance: Comply with all applicable laws, rules, and regulations of Nigeria in using the Service.

Failure to comply with these obligations may result in cancellation of your booking, suspension or termination of your account, and possible legal action. We reserve the right to refuse service or remove any content or shipments that violate these Terms.

Payment and Fees

All prices and fees for our delivery services are quoted and paid in Nigerian Naira (NGN). You must pay all charges for the services you book, plus any applicable taxes or surcharges. Payment is due at the time you request the service or upon delivery, as specified in the app. We accept all approved payment methods listed on our platform (for example, cash, debit/credit cards, mobile money, or wallets). By using a payment method, you agree to the terms imposed by the payment provider, and you are responsible for any fees or charges (such as card transaction fees or mobile money fees) applied by banks or third-party payment processors. The final charges (as recorded in your account) will constitute the final billing of your delivery fees

Refund and Cancellation Policy

Refunds are only issued in the limited circumstance that we cannot assign a courier to your booking. In such cases (for example, “no rider available”), the order will be automatically canceled and you will be eligible for a full refund. Important: To receive this refund, you must contact our customer support to request the refund. No other cancellations or failed deliveries (such as those due to user error, change of mind, or issues beyond our control) are eligible for refunds. For example, if a courier cancels an order before pickup, you may receive a full refund; otherwise, orders delivered or refused at delivery are non-refundable. All refund requests must be initiated by the user, by reaching out to our support team via the channels listed below. Refunds, once approved, will be processed to the original payment method or user wallet as determined by the company.

Intellectual Property

The Company and its licensors own all rights, title, and interest in and to our Service, platform, software, and content. All trademarks, logos, and brand names used in connection with the Service are the property of their respective owners, and no license to use them is granted to you. You may use the Service as provided, but this Agreement does not grant you any ownership rights in the Service or any intellectual property of the Company. You agree not to reproduce, distribute, modify, or create derivative works from any of our content or software without our prior written permission.

Limitation of Liability

To the maximum extent permitted by law, the Company (and its affiliates) will not be liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of the Service. This includes, but is not limited to, damages for lost profits, loss of data or business interruption. We are not responsible for any loss or damage caused by events beyond our control, such as traffic, weather, or acts of third-party providers. We do not guarantee uninterrupted or error-free service, and disclaim warranties except as required by Nigerian law. In all cases, our total liability to you for any direct damages will not exceed the amount you paid for the specific delivery giving rise to the claim (or NGN 5,000,000, whichever is lower).

Dispute Resolution and Governing Law

These Terms and any dispute arising out of them are governed by the laws of the Federal Republic of Nigeria. By using the Service, you consent that any legal action or proceeding relating to these Terms will be brought exclusively in the courts of Nigeria. As an alternative, unresolved disputes may be submitted to binding arbitration under the Nigerian Arbitration and Conciliation Act. For example, arbitration may be conducted through the Lagos Multi-Door Courthouse in Lagos, Nigeria. In arbitration, each party will bear its own costs, and the arbitrator’s award will be final and binding. Both you and the Company waive any right to a jury trial or to participate in a class action.

Modification of Terms

We may revise these Terms at any time. If we make material changes, we will update the “effective date” at the top of the document and may notify you. The latest version of the Terms will always be posted on our platform. Your continued use of the Service after any changes become effective indicates your acceptance of the new Terms. You are responsible for reviewing the Terms periodically for updates.

Contact Us

For support or questions about these Terms, please contact our customer service team. You can reach us by email at [email protected] or by phone

Email: support@megadispatch.com.ng

Phone: +234-707-155-6624