• The FAQs

Help Centre

Everyting you need to know about Mega Dispatch

Mega dispatch is a technology company that provides logistics services to both vendors and consumers. This potentially allows customers to deliver packages seamlessly while also providing consumers with an easy platform to place orders from their confort zone without having to stress themselves.

No you can't, because they're not redeemable for cash nor are they refundable. They cannot be resold, exchanged or transferred.

You can your track your order while using our online platform to monitor when your order has een picked up or deliverd.

They offer fast and timely deliveries, ensuring that your packages reach their destination promptly. Dispatch riders are flexible and accessible, capable of handling various types of deliveries. They provide a cost-efficient solution by eliminating the needs for maintaining a fleet of vehicles.

You can get the estimated price for your order when you fill in your pickup and dropoff locations in the app.

Yes, Once you have been assigned a pilot, his contact information shows up on your delivery page. This includes his phone number and name.

Yes, but kindly input the friend’s details in all necessary fields instead of your details N.B: To request orders for a friend, kindly notify them ahead of time to avoid getting them confused when a pilot calls them for delivery of such orders.

Yes. Our minimum delivery charge is 3500 Naira. Any amount below that will automatically be set to 3500 Naira. This allows us to guarantee quality services and also ensure our pilots are fairly compensated.

No, All Payments are to be made at the Platform. We do not advise drivers to indulge in this.

In case you have informed a wrong drop-off address when placing your order, you can contact the pilot informing the correct address. Please note that delivery charges may change accordingly to the new drop-off address.

Different packages require different preparation methods. If you are delivering a meal, kindly seal it properly. If you’re delivering items that can be broken when pressure is applied, we advise that you secure it further with a bubble wrap. We suggest you provide us further details in the notes section of the order. Alternatively, you can speak to your designated pilot and explain the fragility of your product so as to enable them take safety precautions

We operates from Monday to Saturday around 8am to 6pm.

Our riders boxes are designed to hold 25 kg maximum at a time.

Mega Dispatch wallet is a safe feature on the platform where you can put in money for later use. The money in the Mega Dispatch wallet can be used to make payments for orders placed on the platform. When an order gets rejected due to various reasons, the payment made initially when the order was placed automatically goes into your Mega Dispatch wallet which is accessible to make payments for future orders. And remember the money in your wallet can't be withdraw.

At the moment we only cover lagos state. We don't go beyound lagos axis.